Center for Infrastructure Modeling and Management



Communication is a Two-Way Street



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We Want to Hear From You!

If you have questions or comments, please send an email to us at admin@NCIMM.org.  Given the critical natures of SWMM and EPANET as fundamental tools for water resources practice, we are anticipating a large number of responses to this invitation, so please bear with us if we are a little slow in responding.  We'll do our best to answer quickly, and we will definitely make sure that your emails are picked up, read, and acted on.

We Want to Keep You Updated!

We plan on sending out updates from time to time on such things as releases, requests for input, and so on.  We will do our best to make sure these are kept to a minimum so you are not pestered, but are sufficient for you to know that there is an event or news that matters to you or your community.  As an example, an upcoming announcement will be for a community forum where you'll be able to interact with other community members and with the project team as research for this program moves forward.  If one of the pending topics is of interest to you (e.g. research on solvers, GI algorithms, calibration support, etc.) you'll want to know about this.  To make it possible to contact you, we'll need a mailing list - and you'll need to provide contact info for this to happen.

Shortly, we'll be launching a suitable forum for discussion.  For now, just email us at contact@ncimm.org, and we'll add you to the list. 

Once you register we'll keep you on our list, and forward updates, for as long as you choose to stay on the list.  If your interests change, you can remove yourself from the list at any time. 


Privacy Statement

We take your privacy seriously.  Just like you, we've been the recipients of spam, unwelcome calls, and other nuisance communications, and we want to do our best to not add to the avalanche of needless contacts that we all face.  Therefore, we are committed to several principles which we've outlined below.  Your feedback on this area is welcome, and we'll update this information as needs and practices evolve in response to your comments and/or other input.

What Information Does the Center Collect?

The Center collects data to better serve our clients and donors. It is our policy to collect and store only information that will permit us to best serve our clients, donors and visitors that were knowingly provided by them.

Information from Web Site Visitors. The Center does not collect any information from visitors browsing our web site. Visitors to the public areas of the Center's web site browse anonymously. The Center may collect aggregate data from all users browsing our web site for purposes of statistical analysis of web site traffic, which data may be used only for internal and marketing purposes without collecting or providing any personal identification information.

Information from Center Class, Seminar and Conference Registrants, Forum Participants, Donors and Other Customers. There are areas on the Center web site with functions for which you may choose to register.  We ask for the minimum necessary information to enable these functions.  For example, for the newsletter subscription, all we need is a valid email address.  For registration for a workshop or training, or to process a donation, we may need your name, address, e-mail, telephone number and billing information.  In all cases, we won't ask for information that is not necessary for the function at hand.

Third Party Disclosure. The Center does not sell or rent any phone numbers, postal or e-mail addresses to anyone outside of the Center and its organizational entities. We will generally use your information only on internal mailing lists and for internally managed functions, but in some cases we may outsource some functions to a third party where there is a cost, performance, security, or service advantage that makes this a sensible step.  For example, secure credit card transactions or workshop registration functions may be managed this way.  Where third party outsourcing is used to undertake a Center function, we will seek an agreement with the third party that is consistent with the privacy policy outlined herein, and we'll make the privacy policy specific to the outsourcing case available to you.  You may instruct us not to share information about you for third party outsourcing by contacting us and indicating this preference in an email to admin@NCIMM.org.

Secure Transactions. For your protection, we have taken a number of steps to address the security of financial transactions that are accepted on the Center web site. Credit Card processing for all Center activities, including processing of credit cards by Center class and event registration contracted services, are accomplished using secure processing services. Your entry of credit card information is encrypted when transmitted in secure mode. If for any reason you still feel uncomfortable submitting your credit card over the Internet, you can mail your information to us.
 
REGARDLESS OF THE PRECAUTIONS TAKEN BY YOU OR BY THE CENTER or its contractors, "PERFECT SECURITY" DOES NOT EXIST ON THE INTERNET. THE CENTER CANNOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO THIS SITE OR THE CENTER, AND YOU TRANSMIT SUCH INFORMATION AT YOUR OWN RISK.

How Does The Center Use Cookies?

The Center does not install of use uses cookies on anyone’s computer that visit public areas of its web site.  Some of the Center agents that provide services for the Center, such as registrations for classes or events, may install cookies to expedite revisits to their site for conducting future business through them. 

Legal Compliance

The Center must and will cooperate with law enforcement and other third parties to enforce laws. You authorize and recognize the Center’s right and intention to disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is or may be illegal or may expose us, service or content providers we work with, or you to possible legal liability.

What Means Of Redress Are Available?

If you suspect the Center has handled your personal information in a manner that does not comply with this Privacy Statement, then it may be that something we did not intend has occurred.  In that event, please notify us immediately with as much detail as possible by email at admin@NCIMM.org so that we can respond to your concerns and take corrective action if necessary.



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